FAQ & Spa Policy

What’s the most important thing to remember before my waxing appointment?

Please stop shaving two weeks before your waxing appointment to assure the most efficient wax. Click here for more Waxing Tips

What’s the most important thing to remember before my laser appointment?

For all areas receiving laser hair removal treatment, please shave within 24 hours of your appointment. Click here for more Laser Hair Removal Tips

Is there anything I should take before a facial or waxing service?

Please discontinue use of all Vitamin A derivatives, such as: Retin-A, Retin-A micro, Renova, Differin, and Tazorac at least three days before coming into the spa for a facial or facial waxing of any kind

Is there a cancellation fee? What if I’m running late?

  • If you need to cancel or change your appointment, please provide a 24-hour notice to avoid a charge to your credit card
  • Appointments missed by 15 minutes or more may need to be rescheduled

What type of payment does Glow Med Spa accept?PaymentPolicies | Checks

Glow Med Spa accepts Visa, MasterCard, Checks and Cash for payment.

Checks must be accompanied by a Photo ID and your license number will be recorded on the check. (Thanks for understanding, we’ve had many bounced checks over the years.)

Service gratuity to your therapist can be made in Cash or Personal Check. Credit card gratuities are not accepted

Product Return Policy:

We stand behind our products at Glow and offer a 30-day money back guarantee, if you are not satisfied with your purchase. Glow Med Spa also offers a 60-day return for store credit, but can not accept returns of any type after 60 days.

One exception to the return policy is Latisse. Please know that since Latisse is a prescription item, we can not give refunds nor credit for returns once it’s been sold.

Plus, you can always call and ask to speak to your Esthetician, if you have questions about your new product. Many times their recommendations on application (time of day, amount, etc.) can make all the difference in your satisfaction.

Other notes and things that come up:

  • Please arrive at least 10 minutes early to your first scheduled appointment to ensure an unhurried spa experience
  • In consideration of all Glow guests, we ask that you silence your cell phone when you are visiting the spa and please be respectful of others enjoying their treatments
  • To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while they are receiving services. We promise we will make the hassle to find childcare worthwhile as you relax and enjoy our services!
  • Please remember that monthly specials are not automatically applied to services. To receive the discounted price offered, clients must mention the special applicable to their visit during check-out. Thanks!

More questions about Hair Removal, click one of the links below:

Facials, Massages, Laser Hair Removal, Waxing

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